Scope and payment provider
Autonomous Affairs develops and operates Save to Google Photos Album. Basic is free. Plus is not yet open for purchase; this policy describes the planned paid service. When Plus launches, Paddle will act as merchant of record and handle payments, invoices, and refunds.
How to request a refund
For a Paddle purchase, request a refund through Paddle Buyer Support. Provide the purchase email, order or transaction reference from your receipt, and a description of the issue. For product problems or help locating a purchase, contact support@save-to-album.com. Do not send full card details, passwords, or Google access tokens.
Eligibility and consumer rights
Refund requests are handled under the Paddle Refund Policy, the Paddle Buyer Terms, and applicable law. A request is not a guarantee of approval. Mandatory rights, including rights relating to faulty or misdescribed software, are not limited by this page. Where applicable law gives you stronger rights, those rights prevail.
Any applicable withdrawal period is separate from our 7-day trial. For example, Paddle's policy provides qualifying consumers in the EU, EEA, Switzerland, and UK with withdrawal rights, including a new 14-day period after a free trial ends. Other country-specific conditions and exceptions are described in Paddle's policy. We do not treat the free trial as a waiver of these rights.
Cancellation is different from a refund
Canceling prevents future renewal; it does not automatically refund a past payment. Use Manage subscription in the extension's plan page or the management link in your Paddle receipt. Cancel before a free trial ends to avoid its first annual charge. Cancel before renewal to avoid the next annual charge.
Access after cancellation or refund
Cancellation scheduled for the end of a trial or paid term normally leaves Plus available until that date. An approved full refund can end Plus access earlier. When Plus ends, the account returns to Basic and you can choose up to 10 app-created albums to use in the extension. Images and albums are not deleted from Google Photos.
Refund processing
Paddle handles an approved refund through the payment provider. Processing time depends on Paddle, the payment method, and the financial institution. Follow the status and instructions in Paddle's response; we do not promise a fixed arrival date.
Contact
Autonomous Affairs, South Korea. Contact support or email support@save-to-album.com.